Customer Success Analyst
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
Formlabs has an amazing opportunity for a talented, driven candidate who loves working with teammates, systems and data to make an impact.
In this role, you will perform extensive data analytics, and be involved in establishing Customer Success programs to upsell products, increase service attachment rates and educate customers about Formlabs’ products. Presentation/communication skills are a must!
- Perform data analytics for Customer Success team
- Using SQL to query sales and customer service data to segment data and build predictive models?
- Build automations to streamline manual processes
- Create reports and dashboards using Redash and SQL
- Collaborate with an international team across the EU & US
- Communicate effectively to present findings from analysis
- 2+ years in a role(s) in any of these functions: Sales Operations, Services Operations, Data Analytics
- Skilled in: SQL, Google Sheets, Excel, and Salesforce
- Love to tell stories with data visualizations (Redash/Tableau preferred)
- Zapier, or like software
- Familiarity with Amazon Web Services tools
- Website development
- Experience as Sales rep, Services agent or Customer Success Manager
- An inclusive work environment with diverse and inspiring colleagues
- Shares in the company (we’re a Unicorn company)
- Development opportunities both in-house and offsite
- Catering 3x per week, free beverages and snacks
- 50 EUR mobility subsidy (incl. BVG Firmenticket & Swapfiets)
- Discount for Urban Sports Club
- Unlimited 3D prints
- Fun team events
We build amazing things. Come join us.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.