Sales Support Agent

Department: Services
Location: Somerville, MA


To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking, professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Successful customers are the foundation of our business. At Formlabs, our Customer Team is filled with highly skilled 3D printing specialists who care about real people and their work. We’re building a team that offers the best sales, support, and logistics to all our users around the world.

In this role, you’ll be the company’s first point-of-contact for customer inquiries. Based on the need, you’ll be interfacing with our sales, services, and other teams to get customers the answers and information they need. If you’re looking to define the customer experience and dedicate your time to providing solutions, we want you as a Sales Support Agent.

 

The Job:

  • Act as the first point of contact for prospective and returning customers, routing them to the appropriate channels
  • Deliver excellent customer service by answering inbound calls, chats, and emails
  • Drive business through processing orders and generating opportunities
  • Pre-qualify customers across all verticals for readiness to buy our products
  • Become an expert in the product, service, and sales process, to be a resource to customers and prospects alike
  • Gain 3D printing industry experience by working with the most talented and creative customers on the planet
  • Print in 3D to your heart’s content

You:

  • Are a team player who thrives by learning from constructive feedback
  • Enjoy meeting new people, being curious about them and solving their immediate problems
  • Are a clear written and verbal communicator with strong attention to detail
  • Want to be at the forefront of the next industrial revolution

Bonus Skills (Optional): 

  • Use of CRM and other service platforms (Salesforce, Zendesk etc.)
  • Experience in customer service or sales
  • Personal use of digital fabrication, design, 3D CAD or other relevant tools

Our Perks:

  • Flexible vacation
  • Premium coverage for medical, dental, and vision plans
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply.  Help us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.