Channel Services Agent (German & English Speaking)

Department: Services
Location: Hungary


To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

As a member of our Channel Services team, you are helping our distributors and resellers serve their direct clients. You will resolve technical issues with their 3D printers, investigate machine errors, evaluate printer logs, and teach them your technical knowledge.

If you love building relationships and redefining the customer experience, we want you as our German & English-speaking Channel Services Agent.

 

The Job:

  • Support our global distributor & reseller network by email and phone
  • Manage and help resellers deliver the best service to their customers
  • Help educate service agents from our distributors and resellers
  • Feed customer reports back to our international engineering team
  • Skillfully manage interactions all the way through to a resolution

You:

  • Are business-fluent in English and German
  • Can quickly resolve technical issues
  • Have finesse on the phone: you know when to listen and when to talk
  • Connect with people, are a great listener, and consciously choose your words and tone in your writing and speaking, while keeping proper spelling and grammar in check
  • Can autonomously manage your time and workload

Bonus Skills:

  • B2B service experience
  • Passion for 3D printing and emerging technologies
  • Experience in a fast-growing startup environment

We Offer:

  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Shares in the company (we’re a Unicorn company)
  • Development opportunities both in-house and offsite
  • Catering 3x per week, free beverages and snacks
  • Transportation subsidy
  • Unlimited 3D prints
  • Fun team events

Perks are subject to adjustments and may vary from team to team.

We build amazing things. Come join us!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.