Customer Service Agent (German & English Speaking)
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.
Our primary goal is to give our customers the best tools with an amazing experience. At Formlabs, that means answering every question, no matter how small, and providing the resources to empower our users to innovate and create.
If you love new technology, are a natural problem-solver, and are a great communicator in fluent German and English, we want you on our Customer Service team.
- Remotely support users in learning the ins and outs of 3D printing via phone and email
- Keep customers ridiculously happy
- Feed customer reports back to our international engineering team
- Print in 3D to your heart’s content
- Are business-fluent in written German and English
- Care about customers and are a communication expert
- Like to demonstrate expertise and are capable of leading customers to resolutions
- Know how to avoid or solve conflicts and have great analytic skills
- Are good at administrative tasks and not afraid of long to-do lists
- You enjoy creating, crafting, forming, making, repairing, and playing with new tools
- Experience with 3D modeling, printing and digital fabrication
- Experience providing technical support for hardware products
- Familiarity with ticket or case management systems (e.g., ServiceCloud)
- An inclusive, dog-friendly office with diverse and inspiring colleagues
- Shares in the company (we’re a Unicorn company)
- Development opportunities both in-house and offsite
- Catering 3x per week, free beverages and snacks
- Transportation subsidy
- Unlimited 3D prints
- Fun team events
Perks are subject to adjustments and may vary from team to team.
We build amazing things. Come join us!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.