Dental Customer Success Manager

Department: Global Services
Location: Somerville, MA


To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Our Customer Success team works closely with industry-leading organizations to help them achieve their 3D printing goals. From developing onboarding plans, to introducing new products, to quarterly account reviews, to serving as a quarterback for technical or support requests, our Customer Success Managers are the first point of contact for strategic Formlabs customers to address their 3D printing needs. We strive for our customers to get the most value possible from their Formlabs fleet, as quickly as possible, so if this sounds interesting, we'd love you to join as our Dental Customer Success Manager.

The Job

  • Covering ~100 high value customer accounts in the Dental market
  • Increase customer lifetime value, and reduce likelihood of churn
  • Partner with our Sales and Services teams to provide a great Dental customer experience end-to-end
  • Collaborate with Sales to identify new business opportunities within customer accounts
  • Help facilitate the troubleshooting of printer/product issues experienced
  • Drive improved customer health across your account base
  • Educate customers on printing, workflows, new product and service offerings
  • Perform boots-on-the-ground customer success work, which will include resolving inbound issues, assisting in print file orientation, outbound calling campaigns, helping Sales identify customers who need touches

You

  • Have sales and/or account management-related experience within the Dental market OR direct Dental practice/lab experience
  • Enjoy Dental customer-facing work (both verbally and in writing)
  • Seek out opportunities to make your customer’s day
  • Like to sell to customers
  • Like to provide support to customers
  • Are an entrepreneurial self-starter
  • Love using data to drive your work
  • Have strong experience using Excel or Google Sheets
  • Have 3D printing experience

Bonus skills:

  • Sales or Customer Success Management experience in the Dental 3D printing market
  • Experience printing on Formlabs’ Form 2, Form 3, Form 3L or Fuse printers
  • Knowledge of Dental software like 3Shape or Exocad
  • Dental 3D printing

Our Perks:

  • Flexible vacation
  • Premium healthcare coverage
  • Paid parental leave
  • Commuter benefits
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply.  Help us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.