Technical Lead - Services

Department: Global Services
Location: Hungary


To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. Our printers are used by Google, Tesla, Gillette, and New Balance, just to name a few.

Founded in Boston in 2011, and reaching unicorn status in 2018, Formlabs is now valued at over 2bn USD and is one of the leading 3D printer manufacturers in the world. We opened our Budapest office just over two years ago to establish key Engineering and Business teams in the region. With a dynamically-growing team of 60+ dedicated people, we're building a company so diverse that we can tackle any challenge.

Services is at the heart of what we do: In order to make sure our users are successful with our ground-breaking 3D printers we offer world-class support and training that goes above and beyond simple troubleshooting requests. At Formlabs, that means answering every question – no matter how small – and providing the resources to empower our users to innovate and create. This role as our Technical Lead within the Services team will see you manage a small team of 2, and oversee all systems integrations within our Services team. This is the perfect role for someone with a technical background, who loves seeing the bigger picture behind our customers' successes, and already has a bit of experience training and/or leading team members.

This role is based in Budapest, Hungary. We are located in a beautiful office in the heart of Budapest on Andrássy út.

The Job:

  • Lead Services-related systems programs, such as Customer Journey analytics, proactive case campaigns, automatic case creations and Services team support
  • Act as the primary point of contact between the Services and Systems teams
  • Manage a team of 2: one Customer Success Analyst and one Services Salesforce Analyst
  • Support cross-functional teams with periodic reporting and analysis requests
  • Be our champion for Salesforce's Lightning components: Aura and Web

You:

  • Can speak English at a C1 level of higher
  • Understand APEX and sophisticated automation processes
  • Know your way around Salesforce's Lightning components: Aura and Web
  • Are confident in using SQL / Google BigQuery
  • Live and breathe HTML, CSS and JavaScript
  • Ideally already have some direct people management experience, or have trained juniors underneath you

Bonus Skills:

  • Experience with the JIRA ticketing system
  • Business acumen / project management skills
  • Passion for 3D printing and emerging technologies
  • Experience in a fast-growing startup environment

We Offer:

  • Weekly Wolt credits (7500 HUF/week) for lunch delivery
  • Private health insurance with Medicover
  • Share options in the company (we’re a Unicorn company valued at over 2 Billion USD)
  • Flexible vacation policy 
  • Opportunity to travel to our Boston HQ and Berlin offices
  • Free beverages and snacks at the office
  • Free 3D prints
  • A monthly or quarterly public transportation pass
  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Development opportunities both in-house and off-site
  • Fun team events

 

We build amazing things. Come join us!

We are an equal opportunity employer and value diversity in our company.  We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.