Technical Support Specialist (w/m/d)

Department: Operations
Location: Berlin, Germany


To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring ground-breaking professional 3D printers to the desktop of every designer, engineer, researcher, manufacturer and artist in the world.

We're currently looking for a talented Technical Support Specialist (w/m/d) to join our growing team in Berlin! You will be responsible for our IT system set-up, including, but not limited to: inventory management, setting up hardware and accounts for employees, setting up cabling in the office and IT procurement.

This role is based in Berlin, Germany. Please note that there are working from home options available, but this role is strictly not remote.


The Job:

  • Perform onsite or remote analysis, diagnosis, and resolution of technical support issues
  • Equipment provisioning and deprovisioning in accordance with established procedures and processes
  • Account provisioning and deprovisioning in accordance with established procedures and processes
  • Respond to assigned help desk requests in a timely manner
  • Maintain conference room equipment
  • Order equipment as needed and maintain hardware inventory
  • Participate in special projects as assigned

Your profile:

  • Excellent knowledge of PC and desktop hardware and internal components
  • Hands-on hardware troubleshooting experience
  • Speak English fluently (mandatory), Germans skills are a big plus
  • Solid understanding of protocols, operating systems, standards, technical manuals and procedural documentation
  • Ability to operate tools, components, and peripheral accessories
  • Experience supporting Windows 10, MacOS Mojave and Big Sur
  • Hands-on experience supporting network LAN, including firewalls, switches, and access points configuration and troubleshooting
  • Experience using a ticketing system and working in a team-oriented, collaborative environment

Bonus Skills:

  • Experience in a similar role
  • Passion for 3D printing and emerging technologies
  • Experience in rapidly-growing startup environments

We Offer:

  • An inclusive, dog-friendly office with diverse and inspiring colleagues
  • Shares in the company (we’re a Unicorn company)
  • Development opportunities both in-house and off-site
  • Catering 3x per week, free beverages and snacks
  • 50 EUR mobility subsidy (incl. BVG Firmenticket & Swapfiets)
  • Discount for Urban Sports Club
  • Unlimited 3D prints
  • Fun team events

Perks are subject to adjustments and may vary from team to team.

We build amazing things.  Come join us!

 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Even if you don't check every box, but see yourself contributing, please applyHelp us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.