Application Support Analyst

Department: Systems
Location: Milwaukee, WI


To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

As Formlabs continues to grow, it’s critical for us to provide world-class support for the Sales team by taking care of our critical business systems and the integrations between them. We’re searching for a people-savvy, energetic problem-solver with strong technical skills to help us keep the Sales team working smoothly!

The right person for this Tier 2 application support role excels at troubleshooting, masters new technology quickly, is great at playing detective, and enjoys working with people. Do you thrive on understanding complex problems ranging over multiple systems? Would you like to be the hero who owns and resolves issues, making a significant difference for Systems, Sales, Channel, Finance, Logistics, Manufacturing, Marketing, and other teams? 

The Job:

  • Responsible for monitoring and responding to internal service requests submitted through an incident management system (JIRA). 
  • Monitor and respond to incidents reported by tier 1 support.
  • Recognize, analyze, and investigate system and integration problems of high complexity.
  • Conduct root cause analysis and correlation of issues.
  • Ensure that response and resolution is consistently conducted with a high level of customer service. 
  • Identify issue trends so we can prioritize root cause resolution of repetitive issues on our systems.
  • Work closely with specific SMEs (subject-matter experts) on the Systems team to learn the fundamentals of Salesforce, NetSuite, Magento, and our integrations.
  • Effectively facilitate the resolution of issues that require cross-functional resolution.

You:

  • Advanced application troubleshooting skills in a production environment.
  • Very good SQL skills.
  • Basic understanding of system integrations methods.
  • Comfortable and skilled at working effectively with cross-functional teams.
  • Independent and resourceful, able to multi-task and effectively prioritize work.
  • At least 2 years experience in equivalent field.

Our Perks:

  • Flexible vacation
  • Commuter benefits
  • Premium dental, vision, and medical coverage
  • Paid parental leave
  • Unlimited 3D prints

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.