Salesforce Administrator
Department: Global Sales
Location: Somerville, MA
To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.
We are looking for a Salesforce Administrator, who will be excited to help us improve the way we use Salesforce across our global sales & service organization. You are motivated to support and enable partner teams by streamlining workflows, tools, and reporting to drive higher productivity and sales growth. You are excited to understand the challenges that our GTM organization faces and how to identify opportunities to improve our utilization of Salesforce to address these problems. You are looking forward to working with various stakeholders across Systems, Sales, Marketing, and Services to identify and manage our CRM. We want you as a Salesforce Administrator!
The Job:
- Own the implementation of Salesforce for the customer team with a firm understanding of how our sales and service teams use Salesforce.
- Deliver solutions by designing and implementing new functionality business processes using standard Salesforce functions like validation rules, formula fields, workflows etc., declarative automation tools like flows and processes and third party applications provided on and outside of AppExchange as applicable.
- Support existing automations (review bug requests, troubleshoot issues), and manage daily administration tasks and operational requests from sales and service teams.
- Partner with stakeholders and external contractors to perform impact assessment; ensure changes don’t break existing functionality that teams rely on; guide change deployments.
You:
- 2+ years experience as a Salesforce administrator
- Salesforce Certified Administrator
- Are a problem-solver, able to mix your solid knowledge of Salesforce with a clear ability to analyze business requirements and communicate with stakeholders.
- Are able to work in a fast paced, rapidly changing environment, able to handle multiple tasks simultaneously.
- Look to constantly improve your Salesforce skills and find creative ways to make our system more efficient and future-proof.
- Enjoy working with end users to understand their pain-points and identify solutions to improve their experience with our CRM.
Bonus Points:
- Experience with B2B business models (SaaS or hardware)
- Experience with Apex language
Our Perks & Benefits:
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage (Medical, Dental, Vision)
- Low cost fund options in our 401K and access to advisors
- Generous paid Parental Leave (up to 16 weeks)
- Tenure-based paid Sabbatical Leave (up to 6 weeks)
- Flexible Out of Office Plan – Take time when you need it
- Ample on-site parking & pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, & treats
- Regular sponsored professional development opportunities
- Many opt-in culture events across our diverse community
- And of course… unlimited 3D prints
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.
To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.
