Product Researcher

Department: Product
Location: Somerville, MA

Do you want to change how the world creates?

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we’re helping everyone design, prototype, and manufacture faster than ever before.

We’re a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you’re ready to shape the future of fabrication, come build it with us.

We’re looking for a Product Researcher to bridge customer insights, market trends, and product strategy, enabling impactful, data-driven decisions. You’ll shape our roadmap by analyzing user feedback, competitive intelligence, and sales data. Working closely with our customers, you’ll provide Formlabs leadership with actionable insights that drive R&D priorities, optimize launch processes, and uncover growth opportunities aligned with the evolving needs of our users.

The Job:

• Use market research reports, Formlabs sales performance data, and direct customer relationships to support new market exploration and competitive intelligence.  Assist product managers in sizing markets, building business plans, and developing product strategy.
• Identify new areas of opportunity for Formlabs that are adjacent to what we are doing today. Propose product concepts that capture these new opportunities.
• Track product performance post-launch.  Engage with distributors and end-customers to assess impact and market reception.  Relay feedback from users to inform future product development cycles.
• Conduct customer satisfaction (CSAT) and NPS surveys.  Funnel insights and user needs to product managers to shape meaningful product improvements that align with user expectations.
• Manage user feedback, opinions, and requests that come through the sales and customer service teams.  Summarize for product management and respond to customers
• Design and lead a beta program.  Support new product rollouts by identifying beta customers, managing the distribution of beta products, and gathering feedback through surveys and other methods to assess impact and viability.

You:

• 2+ years of experience in product analytics, new product development, or market research roles within a hardware company, with a proven track record of contributing to successful product launches or market analyses.
• Strong analytical skills with experience in data gathering and reporting; proficiency in Google Sheets (required).
• Experience in customer support or engagement, with a proactive approach to gathering feedback.
• Familiarity with business systems for insights and reporting, such as Salesforce and Looker.
• Skilled at clearly communicating complex analyses and following up with key stakeholders.

Bonus skills

• A track record of supporting product strategy and R&D decisions
• Background in high-growth B2B tech or hardware environments.
• Prior experience working in hardware, consumer electronics, or 3D printing. 

Our Perks & Benefits:

• Robust equity program to build future wealth through RSUs
• Comprehensive healthcare coverage (Medical, Dental, Vision)
• Low cost fund options in our 401K and access to advisors 
• Generous paid Parental Leave (up to 16 weeks)
• Tenure-based paid Sabbatical Leave (up to 6 weeks)
• Flexible Out of Office Plan – Take time when you need it
• Ample on-site parking & pre-tax commuter benefits
• Healthy on-site lunches, snacks, beverages, & treats
• Regular sponsored professional development opportunities
• Many opt-in culture events across our diverse community
• And of course… unlimited 3D prints

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.