Customer Experience MBA Intern (Summer 2025)

Department: Customer Strategy & Operations
Location: Somerville, MA

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world.

Are you passionate about transforming customer experiences at a global scale? Are you a strategic thinker with a bias for action, eager to lead cross-functional initiatives that drive real impact? Join us as our Strategic Initiatives MBA Intern - Customer Experience, where you'll sit at the intersection of strategy, operations, and innovation — building the future of world-class customer support for a cutting-edge hardware company. 

At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life — and that starts with delivering an exceptional customer experience. We’re looking for a Strategic Initiatives MBA Intern - Customer Experience to help drive the next evolution of our global support organization. In this senior individual contributor role, you’ll lead a high-impact, cross-functional project aligned with our OKRs to improve customer experience, team efficiency, and service quality.

The Formlabs MBA Internship is a 10-12 week summer program designed for high-potential full-time MBA students between their first and second years.

What You'll do:

As part of the Services leadership team, you’ll act as a force multiplier across our organization — identifying opportunities, aligning stakeholders, and executing a transformative initiative. You’ll collaborate across Sales, Product, Engineering, Operations, Systems and other teams to drive change and deliver results.

• Own and drive global, a cross-functional project tied to Customer Experience OKRs
• Identify high-leverage opportunities and bring clarity to complex problems across systems, tools, and processes
• Leverage Lean, Six Sigma, and operational best practices to improve workflows and reduce friction
• Build business cases and influence senior stakeholders with clear insights and recommendations
• Partner with analytics teams to design and update dashboards (Google Looker Studio experience a plus) and track progress
• Help identify and implement AI solutions within the customer support space

What You Bring:

• 2+ years of experience in strategy, operations, consulting, or related fields
• A strategic, analytical mindset with a track record of driving initiatives from concept to impact
• Strong analytical skills and comfort with data (basic SQL or scripting a plus)
• Experience working in dynamic, evolving businesses — ideally in high-growth companies
• In MBA degree program, STEM undergraduate degree preferred
• Familiarity with customer support for technical hardware products
• Bonus: Experience implementing AI in service workflows or hardware support

Why You’ll Love This Role:

• Work on highly visible, high-impact projects with executive-level exposure
• Help shape the future of how we support our customers globally
• Collaborate with a driven, diverse, and supportive team that’s passionate about solving tough problems
• Combine your strategic skillset with hands-on execution in a fast-moving environment

Internships at Formlabs give students the opportunity to create, build, solve, and discover in every area of our business. Come build your career and build the future of 3D printing. Internship perks include social events, networking opportunities, access to our fully-stocked kitchens and onsite lunches, and unlimited 3D printing!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

To all recruitment agencies: Formlabs does not accept agency resumes. Please do not forward resumes to our jobs alias, Formlabs employees or any other company location. Formlabs is not responsible for any fees related to unsolicited resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.